RETURNS


We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) by mail using our self-serve return portal (for international returns, please use the self-serve return form). Returns must be initiated within 30 days of the purchase date. All clearance items purchased on Heruniverse.com are final sale and cannot be returned.

Please save the invoice you received with your package. It’s your receipt in case you need to return your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Her Universe is not responsible for lost or damaged packages.


Returning by Mail

If you have an order number, you can easily use our self-serve return portal (for international returns, please use the self-serve return form).

Fill out the fields on the return form that was provided with your order. Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order. Fill out the fields on the return form that was provided with your order. Use the pre-authorized return shipping label provided and drop off to any UPS store. Her Universe is not responsible for lost or damaged packages. You will not be reimbursed for original or return postage. You will not receive a refund for your return until we receive your returned item. Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit.

Her Universe Returns - 6001 Reliance Dr. La Vergne, TN 37086


Exchanges

Sorry, we do not offer exchanges. Call us at 855-484-6853 and we’ll start a return for you. If you have an order number, you can easily use our self-serve return portal (for international returns, please use the self-serve return form).


Merchandise Exceptions

Beauty: Makeup / Fragrance - Cannot be returned if opened.

Candy and any other consumable products - All sales are final and cannot be returned.

Clearance - All sales are final and cannot be returned.

Collectibles: Blind Merchandise - All sales are final and cannot be returned.

Collectibles: Funko - If you are attempting to return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case.

Electronics - Cannot be returned if opened.

Gift Cards - Cannot be returned.

Intimates - Cannot be returned if washed or worn.

Shoes - Returns are accepted only via mail.

Swimwear - Can only be returned unworn with original tags intact and sanitary panel in place.


Refunds

We'll process your credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank’s policy it can take up to 7 business days if in the U.S. and 14 business days if international, from the date of the order cancellation. You will not be reimbursed for your original or return postage. Shipping surcharges are not refundable at this time. To learn more about shipping surcharges, check out our Shipping FAQs.


International Returns

We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) by mail using our self-serve return form. You will not be reimbursed for original or return postage. Returns must be initiated within 30 days of the purchase date.

Please save the invoice you received with your package. It’s your receipt in case you need to return your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Her Universe is not responsible for lost or damaged packages. If you have an order number, you can easily use ourself-serve return form.

Fill out the fields on the self-serve return form that was provided with your order. Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order. Drop your package off at your international carrier of choice. We recommend you choose a return option with tracking information, as it helps our customer service team better assist you by verifying if and when the return package has arrived in our warehouse. We cannot reimburse you for original or return postage. You will not receive a refund for your return until we receive your returned item. Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit.

Her Universe Returns - 6001 Reliance Dr. La Vergne, TN 37086


Customer Service

Still have questions? Call  855-484-6853  For international customers, call +1626-603-3227 or respond via email.


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