We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied you can return your item(s) by mail below:

• Returning by Mail
• Exchanges
• Merchandise Restrictions & Exceptions
• Refunds
• International Returns
• Customer Service

Returning by Mail

If you have an order number and your items are returnable via our Merchandise Restrictions and Exceptions, you can easily use our return portal. For international (non-U.S.) returns, please use the self-serve return form and follow the directions for international returns.

Pack your return securely, in the original package if possible, and include your completed return form. Her Universe is not responsible for lost or damaged packages. You will not receive a refund for your return until we receive your returned item and your return has been processed. You will not be reimbursed for original or return postage. Once your return has been received, please allow up to 2 weeks for processing and up to 7 business days after the return has been processed to receive your credit.

Exchanges

Sorry, we do not offer exchanges. if there’s an issue or you’re not 100% satisfied, you can return your item(s) by mail.

Merchandise Restrictions & Exceptions

Merchandise Refunds are valid within 30 days of purchase except in the following situations:

• All sales are final and cannot be returned for the following merchandise:
• Beauty: Makeup / Fragrance
• Body Jewelry
• Bulk Purchases
• Bulk purchases consist of greater than four (4) bags or mini backpacks total or greater than five (5) of any other merchandise SKU. Click here for more details.
• Candy and any other consumable products
• Clearance purchases
• The following Collectibles:
• Blind Merchandise
• Funko styles with chase variants
• Electronics – if opened
• Gift Cards
• Halloween
• Costumes and costume-related items
• Intimates – if washed or worn
• Swimwear – if worn or without original tags intact, or sanitary panel in place
• Fashion Masks, Face Masks, and Bandanas
• Vinyl Records/CDs – if opened
• The following items can only be returned within 7 days of your receipt of the item from an online order:
• Bags
• Collectibles
• Please note: Funko - If you are attempting to return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case.
• Figures
• Mini backpacks
• Defective merchandise will be refunded within 90 days of purchase.

Refunds

Mail-In

For mail-in returns, we’ll process your refund as soon as we receive your returned merchandise in our warehouse. Depending on your bank’s policy it can take up to 7 business days if in the U.S., and 14 business days if international (non-U.S.) from the date we process the refund for you to receive a credit. You will not be reimbursed for your original or return postage. Shipping surcharges are not refundable. To learn more about shipping surcharges, check out our Shipping FAQs.

Refunds on Promotional Items

If you have purchased any products pursuant to a promotion and decide to return those products, your refund will be based on the promotional products’ prorated price after the discount was applied. To see the prorated price of your purchased items please review your order details page.